12 Step Recovery Store: RecoverySuperstore.com : 12 Step Books, Recovery Books, AA Big Book, 12 Step Gifts, AA Gifts, Jewelry, Medallions, NA Merchandise, Al-Anon & Alateen Books, Recovery Gifts - Recovery Superstore, Inc.

Top

Recovery Superstore

Skip to Main Content »

1-866-526-1777


Category Navigation:

Search Site
View Cart
tab-base-spacer

GO TO:

You're currently on:

{Terms & Conditions}

Refund and Return Policy

Recovery Superstore, Inc. will accept returns within 10 days of receipt of your order on any items damaged during shipping, defective or incorrectly shipped, with the following exceptions:

  • Any item that is returned more than 10 days after delivery.
  • Any book that has obvious signs of use.
  • Any CD, DVD, VHS tape, software, or cassette tape that has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is damaged, or is missing parts

All other returns must be approved by a Recovery Superstore representative and may be subject to a 15% restocking fee.

To ensure that your returned merchandise is credited properly you must first contact Customer Service to obtain a return authorization number. Packages without proper return authorization will not be accepted.

Items returned will be refunded to the credit card used; if you paid by any other means, you will be issued a refund check for the purchase amount of the item, as it appears on your invoice, plus tax (if applied). Please note that shipping and handling, and gift wrapping charges are non-refundable and you may be charged a restocking fee..

To return an item for any reason within 10 days of order receipt:

  • Send an email message to our Customer Service department at returns@recoverysuperstore.com. Put "Return authorization needed" on the subject line to help us process your request quickly. In the body of the email message specify your Order ID number, the reason for return, and list the item(s) you are returning. We will then provide a return authorization number via email. (usually within 24 hours)
  • Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Be sure to apply adequate postage to your package.

Within 2 to 3 business days after we receive your package, our Returns Department will issue your credit. We will notify you via e-mail of the amount of your refund.

All returns and billing questions must be resolved within 10 days of order receipt.

Shipping Policy

Order Turnaround

Recovery Superstore, Inc. makes every attempt to ship orders within 24 hours of order placement. There are, however times when it may not be possible to ship your products within this time frame. Factors that may cause delay include, but are not limited to:

  • Product Availability
  • Inventory Levels
  • Large Orders

If, for any reason, your order is delayed, we will contact you by email and/or phone to inform you of the delay.

Shipping Rates

Shipping rates are calculated at the time of order and are based on item weight and shipping method. All rates are subject to change without notice.

Shipment Tracking

Orders shipped using any UPS service will be assigned a UPS tracking number. This number can be used on www.ups.com or by following the link provided in your confirmation email.

Orders shipped using services provided by the USPS (United States Postal Service) will be assigned a USPS tracking number. This number can be used on www.usps.com or by following the link provided in your confirmation email.

 

12 Step Recovery Store: RecoverySuperstore.com : 12 Step Books, Recovery Books, AA Big Book, 12 Step Gifts, AA Gifts, Jewelry, Medallions, NA Merchandise, Al-Anon & Alateen Books, Recovery Gifts - Recovery Superstore, Inc.